Coronavirus INFINITI Car Repair, Sales and Services in Georgia

We’re open and ready to serve

At INFINITI of Gwinnett, the health, well-being, and safety of our staff, visitors and customers is our main priority. With service designed to go above and beyond, we are working diligently to ensure we continue to provide exceptional service in a safe environment.

As we navigate the day-today development with COVID-19, we want to assure you that we are taking significant precautionary measures and adhering to the guidance provided from the Centers for Disease Control and Prevention (CDC), the State of Georgia, and local government to make our facilities as safe and convenient as possible.

During this time, we know that many of you have concerns, and we’re committed to being proactive in keeping you up to date. Review the measures we have adopted by department and please reach out to us if you have further questions:

Showroom & Reception:

• Sanitizing stations throughout showroom

• Receptionist to disinfect surfaces often, including the customer snack lounge (counter tops, fridge handles, coffee maker, etc.), front door handles, digital showroom display, in addition to own workspace (paying attention to phones, mouse, shared office supplies like pens, staples, scissors, etc.)

• Sales Team will take turns working together to wipe down showroom vehicles with Clorox wipes/ Lysol, especially after customers have been inside.

Managers & Sales Consultants:

• Clorox Wipes and Lysol (when available) at desks, wipe down chairs, tables, all surfaces frequently touched throughout the day and always after a customer visit.

• Do not shake hands when greeting customers.

• When looking at customer trades handle doors, keys, surfaces inside the vehicle with wipes and caution (or wear gloves).

• Wash hands after appraising a trade.

• Avoid close contact with customers as much as possible.

• Wash hands after customer visits.

• Wipe down cell phone frequently.

• Customer use their own pens to sign or use one of our giveaway pens.

Delivery Specialist:

• Do not shake hands when greeting customers.

• Wear gloves when entering customer vehicles.

• Wash hands after customer visits.

• Wipe down cell phone frequently.

Concierge/ FI Assistant:

• Clorox Wipes and Lysol (when available) at desks, wipe down work surfaces frequently throughout the day, including desk phone, mouse, and keyboard.

• Wear gloves when handling customer paperwork.

• Take turns wiping down door handles and share equipment (printer and storage cabinets) frequently.

Service:

• Valet Check-In

  • Gloves for all team members.

  • Masks provided if desired.

  • Wipes/Spray-nine for vehicle wipe down

    • Door handle, key, steering wheel, gear shifter, seat belt

    • Seat covers on all vehicles

  • Service Advisor

    • Gloves and avoiding physical contract with clients.

    • Wipe down office surfaces frequently.

  • Technicians

    • Gloves, gloves, gloves.

    • Wipe down surfaces before contact.

    • Safety glasses wiped down frequently.

    • Wipe down diagnostic equipment and tools.

  • Parts

    • Gloves provided for in-house and delivery.

    • Work areas wiped down frequently.

    • Delivery vehicles wiped down frequently.

    • Minimize contact at delivery/ pick-up points.

  • Detail

    • Gloves provided by Auto Detail.

    • Special cleanser being utilized for vehicle wipe down.

    • All vehicles need wipe down for delivery due to prior test drives without a purchase.

  • Cell Phone

    • Wipe down frequently.

  • Office Environment

    • Wipe down desks, keyboards, door handles, staplers, etc.

We also have at-home services for your convenience that include flexible and transparent negotiation of a new or used vehicle purchase from the comfort of your own home.

Please also help us in our efforts to keep our employees and customers safe. If you are feeling ill you can easily reschedule your appointment by email or calling the dealership.

You can rest assured knowing that the INFINITI of Gwinnett Team is approaching this situation diligently and proactively with an abundance of caution, and out of an abundance of care.

We’re happy to be fully open and hope to see you soon (from a socially appropriate distance).

Most sincerely,

The INFINITI of Gwinnett Team

Additional information on the coronavirus disease, including steps to prevent becoming ill, can be found online:

1. World Health Organization

   https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

2. The Centers for Disease Control

   https://www.cdc.gov/coronavirus/2019-ncov/index.html

3. The Gwinnett County Health Department

   https://www.gwinnettcounty.com/web/gwinnett/Alert