Honest&true: the process was lengthy, however, the level of service I recieved did not make it feel that way. Every step was handled as quickly as it could possibly go. I was treated as a valued customer and respected. All my questions were answered.
The service my wife and I received was excellent. Our service representative Hamber Arce was outstanding. I would definitely recommend INFINITI of Gwinnet. I researched INFINITI dealerships around the Atlanta area. INFINITI of Gwinnet prices are hard to beat. They are the best.
This dealership is a pleasure to visit for warranty service work. They go above and beyond to make the experience as painless as possible for their customers! Repairs have always been top notch, too. They are, however, expensive to purchase from. There were definitely better deals available on the preowned QX60 we recently purchased. Not because their advertised prices are much different than others, but because they refuse to haggle on those prices. Ultimately my past experience using them for service on my old 2003 G35 years ago, left enough of an impression, than we gave them our business anyway. Great customer service speaks volumes!
We went to look at a used QX80. We had no intentions on getting a car that day. We test drove the used car and it was great. Actually it was the longest test drive we have ever done. Usually car dealerships only let you drive down the street. Hamber had me drive on the highway which was nice to see how the car really does drive. When we got back to dealership he showed us a new QX80. Long story short we ended up buying the new QX80. We felt NO pressure which was a nice change. I usually won't deal with car salesman because I always feel like they are way to pushy. I can honestly say Hamber and everyone we dealt with at the dealership were GREAT! I would HIGHLY recommend Hamber Arce!Thanks again for everything!Terri Fruit
Could not have asked for a better and friendly sales representative like Clara. She was amazing and Sam was great. They both worked to get to make sure my experience was an amazing one. I was pleased with their service and diligence. Thank you Clara and Sam. I will see you guys again.
decent amount of vehicles
l was very please with my q50 customer service was very professional. overall my experience at INFINITI was amazing.Thank Jason for your wonderful service
My husband and I just leased our 3rd vehicle from INFINITI of Gwinnett. We had the awesome pleasure of working with Hamber Arce. From the moment we entered the building until we drove away in our new QX60, Hamber was professional, patient, and thorough. He provided detailed package options and color combinations on several vehicles until we found our perfect match! Thank you, Hamber. We really enjoyed working with you!
I have been home for 20 minutes following the purchase of my 2016 INFINITI QX50 and had to make sure I submitted my feedback regarding my experience over the Last few weeks. Velko Tsvetanov was amazing- he made sure I felt as though my inquiries were of utmost importance and responded to each inquiry quickly. From sending videos to providing alternative options, Velko???s customer service was stellar. If you are in the Gwinnett area and in the market for an INFINITI vehicle and want top of the line service, I would highly recommend Velko. TDH 12/1/18
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