Customer Testimonials
Professional. Knowledgeable. Thorough. These are a few words to describe Daryl. I never felt pressured to make a decision. He was a pleasure to work with and made the process smooth!
Mark Peterson was remarkable. He definitely knowledgeable of all Infinity Vehicles. He stayed late to teach me the Infinity app. and also made sure i was signed in. I sincerely appreciate your patience. I Love my new QX80. She is so beautiful. Lol yes SHE.... I also would like to thank JANA. She worked her little fingers off for me. Thank you for all your help and you are so kind and gracious. I would like to thank MIKI, he helped me with an email issue. My mom and I was given exceptional service and we will always be Infinity ...
I would like to Thank Mark Preston, a professional and wonderful salesperson. He stayed super late to teach me everything about my new 2025 QX 80. Thank you for your patience and superb knowledge of all Vehicles. I had multiple questions, and you answered all of them. Also, Thank you Mrs. Jana for all your help. You were so kind and gracious. You both gave my mom and I exceptional service. We will always be Infinity of Gwinnett customers for Life. Sincerely, Angelique and Sherri
I had a fantastic experience working with Nisera! She took the time to understand my needs and preferences, guiding me towards the perfect car. I highly recommend working with Nisera if you're looking for a car salesman who goes above and beyond to provide outstanding service!
Mark Preston was very helpful and made sure we got the car that suited us, finically and practically! Thank you Mark!
The whole process was very professional and efficient me and my wife was very happy with our salesman.
INFINITI of Gwinnett distinguishes itself as a premier establishment within its competitive landscape. Visit them; it's well worth your time!
Clara was a terrific salesperson. When I walked in she was right there to serve my needs and I really felt that she was an honest and trustworthy person. I liked working with Clara and would buy another car from her when the need arises.
I came into the dealership after finding my vehicle online and they were very easy to work with and not pushy with the sell! They didn’t have a bunch of hidden fees like other major car lots! Now they do offer the same packages as other car lots but once I said I wasn’t interested they didn’t press the issue! I went to another major dealer and they tried to get me to pay for my vehicle inspection and a hidden warranty that’s was optional but was being forced on me as a must! INFINITI appreciated ...
Mr. Mark Preston exhibited promptness, courtesy, and resoluteness in his demeanor, resulting in a commendable outcome. His systematic approach and unwavering dedication advanced our deal forward with the utmost diligence. His efficiency was evident, supported by an infallible foundation that was steadfast in purpose. My wife and I are completely satisfied with our brand-new (2025 QX55.) Thanks, Mark!
Great experience, always! Have bought a few vehicles at this location and I have no complaints. Clara is awesome!
Mark Weston is the best in the West. The most professional and very pleasant and a humble person knows how to treat his customers.
I had a great experience at your dealership. My advisor Alyssa was awesome as I mentioned earlier I drive 45 minutes or so to your dealership for service.
We live in a different state and traveled to Qwinnett to purchase our 2025 QX80 Autograph. The price and overall experience was worth the drive . Mark Preston was our salesman and we would definitely use him again .
I was so fortunate to have Andrea and Alexia help me navigate my insurance claim to repair my INFINITI QX60. They went above and beyond to make sure I was taken care of. I will continue to drive an hour from Athens to service my car.
Nasira very friendly and professional. Process went really smooth and quick. The environment is great
Very good customer service!! Thank you
Darryl is the best. He respectfully made sure I was very comfortable and well informed on the vehicle complete history report. He explained my purchasing options that would benefit me the most. He made me felt like he was my personal consultant. I will be buying my next vehicle with INFINITI Darryl. Thank you for everything. You're the best INFINITI Darryl 🙂
Mark was an excellent salesman, he went above and beyond helping us with our car purchase and we couldn’t be happier with the end result. Mark was very quick to respond to any of our questions and very professional when addressing concerns. We drove in from South Carolina to pick up our car - Mark had many of the small details already taken care of upon our arrival, making the process so smooth. He did an excellent job of explaining the bells and whistles and technology upgrades to the QX80. If you are in the market for a new ...
Mark was amazing in assisting me with my new purchase. This is my third vechile from INFINITI and the experience has always been positive.
Goran is a very professional, straightforward, honest man that exemplifies customer service. This is my second time engaging with Goran and is by far my favorite vehicle financial manger to deal with.
Absolutely love working with Alyssa Elery whenever I have brought my vehicles in for service. She has been thorough and thoughtful and has taken great care of my vehicle needs. Go see her and visit with her sidekick "Sophie" for the best fur hugs and vehicle care.
Great experience with Mark, he took care of all my needs and was efficient
Mark made this process really smooth for a first time car buyer.I would definitely recommend buying with Mark & INFINITI of Gwinett
Clara and Johnna were great! They made the purchase of our new INFINITI QX 60 an easy process. Exceptional service from them!! We appreciate their knowledge of the cars, kindness, and personal approach. Thanks so much!
I Vatrina Perry & my husband Otis have had our INFINITI serviced & repaired 3 times at INFINITI of Gwinnette. Each time we worked with Andrea Walker and let me just say she is so Top Notch! She is very professional, caring & knowledgeable. Each visit Andrea went an extra mile to ensure we get all that we need for our vehicle. She is just awesome and INFINITI of Gwinnette service department is blessed to have her as a representative.
I can't recommend Mark Preston and the rest of the team at INFINITI Gwinnett highly enough. I have done two deals with Mark in the past three years and am always impressed with his professionalism, attention to detail, and expertise.
Very welcoming and kind environment. They helped us to find a good deal and also explained certain key details as well. Very happy with the overall experience. Would definitely go back!
I had a fantastic experience with Guiliany Chinchilla at INFINITI. He was extremely helpful, knowledgeable, and took the time to address all of my concerns. He kept me informed throughout the process and made sure everything was handled efficiently. His professionalism and customer service were top-notch. He made sure I understood every part of the process. He was able to finish the work on my car at a timely manner which I heavily appreciated. I highly recommend him to anyone needing service at this dealership.
Very good experience with my salesman and staff.
Infinity of Gwinnett and Darryl Ferguson were top notch in vehicle sales. Darryl was very personable and professional. Both were great to work with in selling our car to them as well as selling us our new car. I would buy another car there in the future.
My experience with Mark was superb, I had a bad experience with a salesman at another dealer, I got a call from Mark about 30 minutes later, then he gets the deal I am looking for with all the bells and whistles and the car actually looks better and he kept me in the same price point I had asked him to, He tended my needs like no other and was on top of everything like a sprinter, quick and easy. I really appreciate Mark for the remarkable service he gave me and I am enjoying my new QX60 that I ...
I had an amazing experience at INFINITI of Gwinnett. Thanks to Mirnes and Jana , the car buying process was easy and professional from start to finish. Everything was smooth and stress free. Thank you for my beautiful Q 50 Luxe. I will see you in a few months for service.
I had an amazing experience at INFINITI of Gwinnett’s service department, thanks to Devyn! From start to finish, she was professional, knowledgeable, and went above and beyond to ensure my vehicle was taken care of. She kept me informed throughout the entire process and made everything smooth and stress-free. The quality of service was top-notch, and I truly appreciate the attention to detail. If you’re looking for exceptional customer service, Devyn is the one to see! Highly recommend!
I believe this is the fourth INFINITI we have purchased from INFINITI of Gwinnett. We have always experienced courtesy, patience and honesty. INFINITI of Gwinnett is not a pressure cooker like those that exist at some dealerships.
This dealership has great customer service and the attention to detail is fantastic. Nasira is the best!
This is the fifth Infinity I have bought from Gwinnett Infinity. Have worked with the same people over the years and found them to be very supportive unhelpful in purchasing a car.
Alyssa Elery Was FANTASTIC in customer service.
So Ive had the best experience getting my car repaired. I was towing my RV for the first time a couple of days ago and as I was setting up at the tent site in Stone Mountain Park, I heard something pop in the back of my car and then the left tire started to sag… I was very sad however I knew if I can get to a dealership quickly I could diagnose the issue and try to fix it as quickly as possible. I call the dealership of Infinity of Gwinnett and instantly was connected to Devyn and ...
Very professional, efficient and timely service.
Great sales staff
Great experience. Mirnes was a great salesperson and made the transaction very easy.
really like buying a car here. They help very well and are very enthusiastic. I am very grateful to this car dealership.
I'd like to start by saying INFINITI of Gwinnett is always my personal reference when I speak of excellent customer service. They make each and every experience in the service department memorable in a great way. Yesterday was no exception! I had a random issue (windshield wiper broke off) occur with my car a week ago and I took my car into INFINITI of Gwinnett just to see if they could assist. They didn't have the parts, but Alyssa ordered them for me and explained they would be in the following week and had the service tech perform ...
I have been service my QX60 at Gwinnett Infinity for the past 4 years and always their services are great. They are courteous and always keep you informed on the needs of the car. Harvey is the best.
Chan was a great salesman. I’m thankful for being able to secure my deal. Thank you
My experiences keep getting better and better. These people I call my family. Bravo Zulu
The overall experience was above expectations, from sales (Chan), finance to delivery of my QX60.. The numbers provided during the early phase of purchasing until the actual purchase remained constant. They were very accommodating throughout the process. Highly Recommended Dealership.
Excellent experience overall. We have owned more than a dozen INFINITI vehicles and this was an excellent and easy experience. I highly recommend working with Mark!
I wanted to take some time to appreciate the AMAZING work the BEST advisor I've had, Alyssa Elery, you are truly one of a kind. Thank you for everything you do. I also must add the highlight of my days when having to come is to see Sophie 🐶
Best experience I’ve ever had buying a car. Super helpful, attentive, and personable people work here! I now have THE car I’ve always wanted with little to no stress. Thanks so much!
Nasira was amazing. 3rd vehicle I have purchased with her. Made it low stress and easy. Would definitely work with her again!
My most recent experience with INFINITI of Gwinnett was excellent. I have been dealing with the Sales/Leasing staff there for the past 18 years, and have never been disappointed. Darryl, Jana, and Goran handled my most recent lease with friendliness and efficiency. From inventory review to test drive, to final paperwork, my experience only took 3 hours, and I was in my way happily with my new car. Thank you everyone for a fantastic experience.
For been my first and the dealership i had the greatest experience ever and would recommend this dealership to any of my family and friends i will be back to purchase another car
Thanks Darryl for helping to put our 16 year old into a great car! Easy process!
Highly recommend. Cannot say enough good things about our experience with Service Consultant Devyn Sanders. She's friendly, extremely knowledgeable, helpful and easy to work with. She communicated clearly what and why, what was needed for our car. The team she worked with corrected all our issues in a timely manner. Hope to work with her exclusively for all our Q60 IPL needs.
Top Notch dealership. Elvis Tabakovic is a class act. I went in to purchase a I used sprinter van the dealership was selling and was treated like I was buying a top end vehicle. I will definitely be considering INFINITI with my next purchase.
I have an great experience with my sales representative Darryl And other sales representatives as well they were all so informative, professional, knowledgeable and courteous I would 1,000% recommend
Alyssa in service was WONDERFUL, she got me in and out quickly and was very informative about what my car needed for service. Plus she had sweet Sophie helping her. I can't wait for my next oil change to play with Sophie again! <3
Excellent and quick service. I’ve been taking cars here for 26 years and have never been disappointed. Thanks to everyone in service and to my service rep, Harvey Hollander.
This is the best dealership I have ever been working with. From Sales, through Parts and Service Departments, they always provide great customer service. I recommend 100%
Mark provided transparent and thorough service throughout the purchase. Much appreciated! Thank you very much, Mark!
Great experience! Nasira was amazing! Would definitely do business with these guys again in the future. 💯
I had an awesome experience with Andrea Walker in the Service Department. She's always been great with me and this last visit was no exception.
I purchased a used Lexus es350 and they did not complete the service on the vehicle, cabin filter ,air filter was not replaced, brake fluid level was very low.
Andrea was so professional and great. Always attentive anytime I go there. Easy in and out.
I worked with Devyn as a female having another lady to help guide me thru my repairs made a world of diffrence not only did she help explain what was needed now but also explained why I needed it how to avoid it in the future and what's to come now I can prepare and feel more confident in my car thanks devyn
Always very professional and not pushy. Very knowledgeable and informative. I will not take my vehicle any place else.
Mark Preston and Benson were amazing. In the future I would definitely buy with infinity again . Such an amazing staff
Had multiple INFINITI vehicles from this location and can say they never disappoint. From sales , service and to parts! All the departments come together to deliver great customer service!
Amazing service from Sales, Service and Parts department! I will always recommend this dealership.
My service advisor was Soraya. She was awesome and made sure my vehicle was in better condition than it came in as. INFINITI of Gwinnett was very clean and an amazing place. Will definitely be coming back to INFINITI and Soraya.
The parts department is always exceptional whenever i have a new concern regarding parts, 10/10 would recommend!
Very professional and good customer service
Very professional and great service. 10/10 would recommend.
I really enjoyed working with Mark. The deal was easy and not stressful. Very professional. The whole team there are easy to work with. Great customer service.
I purchased my QX50 Luxe on 12/20/24 and the process was amazing from the test drive to the finance department. Everyone was so kind and willing to answer my questions. Most importantly, i had one issue and it was immediately taken care of . In the future i will be returning for my next infinity.
I just moved to Georgia from Florida, and I took my car in for service, and I was blown away by the customer service I received from Soraya Doyle. She was very professional and explained everything to me in detail. I was in and out and will only take my INFINITI to INFINITI of Gwinnett.
Need to get car service this week Shall call the dealer ship tomorrow Thank you
Great experience
This used car buying experience was amazing. There was no haggling of prices since it was explained upfront about their pricing which was below KBB valuation. There was a relaxed atmosphere with no mention of financing before the car was even chosen. Best of all there were no "surprise" fees at the end. Their dealer doc fees are lower than most dealerships I visited before coming here. My salesman, Chan, was very knowledgable and I knew right away I would be getting my car there. My trade-in was priced fairly as well. The entire process seemed to flow ...
Thoroughly enjoyed working with Mark. Very professional. He didn't push me into buying, I felt comfortable with him. He went to bat for me.
I came in to browse the showroom and the salesperson Elvis was the consummate professional. He was articulate, knowledgeable and very professional patient. Awesome experience!
Our sales woman was extremely personable and knowledgeable!Nasira was professional and a very nice lady!
Mark provided great customer service throughout my new car purchase. He surely wasn’t given me the idea of playing games, truly a straight shooter. He was thorough and went above to make sure the transaction went smoothly.
TOP NOTCH SERVICE!!! I received one of the best customer's service at INFINITI of Gwinnett. I worked with Sales and Service Department and they were great! Thank you.
Fantastic people and fantastic dealership. It’s why we keep coming back every time we are looking for a new vehicle. The customer service is exceptional - from sales to service.
I would have given her 5 stars but she did not explain much about the car features and how to operate different features. I had to google many items to see how the car works.
Great service
Mark Preston provided us great customer service yesterday in our purchase of a 60. We discussed the vehicle we wanted to purchase upfront. The car was what we discussed, the price was the same, he was super knowledgeable about the vehicle and all its features. He took our offer price and presented it once to the Finance Manager and did not do any of the classic car sales tricks. It was a painless experience and we were on the road in less than 2 hours with our brand new purchase. Great service by Mark and to the entire team at INFINITI of ...