Customer Testimonials

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Google Sep 23, 2021

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DealerRater Sep 18, 2021

Benson was great and made the experience wonderful. Very knowledgeable and very informative and very friendly. Made sure we purchased the vehicle we wanted.

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DealerRater Sep 18, 2021

Jana was great and made the experience wonderful. Very knowledgeable and very informative and very friendly. Made sure we purchased the vehicle we wanted.

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Google Sep 18, 2021

Always great customer service

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Google Sep 17, 2021

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Google Sep 17, 2021

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Google Sep 17, 2021

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DealerRater Sep 17, 2021

Mark did not go out of his way for me that day. He was somewhat indifferent. The dealership is very nice with a big selection of cars.

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DealerRater Sep 16, 2021

Mark was very patient, accommodating and ensured all my automobile needs were met. He and Jana went above and beyond to deliver the car to me within the day. I have worked with other INFINITI dealerships in the area and this one is BY FAR the easiest and best to work with. Top notch service is their specialty. You will not be disappointed!

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DealerRater Sep 14, 2021

Nasira was top notch. She met us with a smile and made our car buying experience vey pleasant.

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Google Sep 12, 2021

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DealerRater Sep 11, 2021

Amazing service with sales and finance department. I was pressed for time and didn’t think I would be able to sign for the vehicle in route to hand delivering a check for the car. I notified Mark in advance that I would probably have to come back and sign the final paperwork due to time constraints. With such short notice I didn’t expect for finance to be ready, but much to my surprise upon arrival they were! I was in and out within fifteen minutes, which I think broke a record. Thank you!

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DealerRater Sep 8, 2021

Benson Vo was a fantastic, communicative and knowledgeable professional. The process was very easy from start to finish and the quality of this dealership is pretty obvious. The finance manager, Goran Cisic, was also absolutely first class and I would HIGHLY recommend working with these gentlemen and this dealership.

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Google Sep 7, 2021

This purchasing process was the smoothest I've ever encountered. Both Diego and the Finance Manager were a pleasure to work with. I would recommend this dealership to anyone looking to purchase an INFINITI.

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Google Sep 5, 2021

Jana the Sales Manager very knowledgeable and I appreciate all the help will be back in a few months again, Nasira the sales rep also very patient and helpful thanks again very positive energy at this dealership.

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DealerRater Sep 5, 2021

Service advisor Guiliani and manager Greg were polite and helpful during my first service appointment needing oil change and tire rotation. I hope that future service goes just as well.

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DealerRater Sep 2, 2021

Just purchased second Q60 from Velko at INFINITI of Gwinnett. It has been a smooth transaction each time. I have always received phenomenal service from sales staff, service department and finance.

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DealerRater Sep 2, 2021

Made the transaction very easy...Great customer service..Darryl Ferguson was very accommodating and helped me get what I wanted ...I would recommend you buy your INFINITI here.

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Google Sep 1, 2021

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Google Aug 30, 2021

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DealerRater Aug 30, 2021

Amazing, VIP experience as ALWAYS!! This is our 3rd INFINITI vehicle purchase. Jana takes care of business and Mark exudes service excellence, is honest, and always on point. #MoreLikeFamily

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DealerRater Aug 30, 2021

Jana Tahirovic Sales Manager for INFINITI of Gwinnett worked with our sales Rep Clara Salette together they went above and beyond to satisfy us with the car we wanted. Working with this dealership is a pleasant experience . They are like old friends when we call . They work to make every detail of our purchase easy .for us. Most importantly, the after care is just as excellent at this dealership.

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DealerRater Aug 30, 2021

Mark Presston really taking a good care of us, he was patient enough working with our time frame, and explains and answers our question thoroughly.

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Google Aug 27, 2021

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DealerRater Aug 27, 2021

Mr. Silva was very polite and professional. He made sure we knew everything about the vehicle. My first time buying experience Gwinnett INFINITI was outstanding. I would buy next vehicle from this dealership.

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Google Aug 25, 2021

Great service, except ops manager was not very professional but GM made it right

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Google Aug 25, 2021

Great Service, Great Deals See Nasira for Sales and Ashley for Service. The Best!

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DealerRater Aug 22, 2021

I want to thank Jana for a great experience for our first time INFINITI purchase. This great lady knows her cars and what she’s doing. Anyone out there looking for an INFINITI. I highly recommend Jana and her team at INFINITI of Gwinnett.

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DealerRater Aug 21, 2021

It’s not a great location the staff is super friendly and courteous! Help me out with all my wants and needs. Tiffany my sales associate, and Joná, What are the absolute best

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DealerRater Aug 19, 2021

Pull in for service and promptly greeted by the valet who ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash.

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Google Aug 17, 2021

First time customer; definitely not the last time.

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DealerRater Aug 16, 2021

It was a pleasure working with Mark! He was never pushy, understood our needs and went above and beyond to make sure we had an easy and wonderful experience! I will always refer family and friends to him and INFINITI of Gwinnett!

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DealerRater Aug 15, 2021

Upon arriving, I was greeted by Benson VO. I found him to be very patient and easy to work with. He did not pressure me into anything and was very knowledgeable about the vehicle. I left the dealership that day without purchasing because of funding, but Benson kept me informed of the vehicle I was interested in. I returned a couple of days later to purchase the vehicle. The purchase process went very smoothly.

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Google Aug 15, 2021

Pretty good, on time delivery.

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DealerRater Aug 14, 2021

Great experience dealing with Mark! He is professional, knowledgeable, and we would enjoy working with him again.

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DealerRater Aug 10, 2021

INFINITI of Gwinnett was a very good place to get my Qx55. I am very happy with every part of the process and I would definitely recommend.

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Google Aug 8, 2021

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DealerRater Aug 8, 2021

Tiffany was very knowledgeable about the vehicle that I purchased. She made herself available so that my purchase was done with ease. Though I had to escalate to request the deal that I could live with, she remained extremely professional.

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DealerRater Aug 7, 2021

This was one of the best car shopping experiences we’ve had. It was worth the travel from South Carolina. There weren’t any surprise charges add it to the vehicle and customer service was outstanding.

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DealerRater Aug 7, 2021

The curtesy and friendliness upon arrival was the perfect beginning to our visit! Diego was attentive, listened to what we wanted, explained our options and found exactly what we wanted!! Jana then joined the conversation and brought in another person who helped answer all our questions thoroughly and completely. All was done without making us feel uninformed. Sam, the finance representative, completed his tasks quickly and with attention to every detail. We would definitely recommend the entire team to anyone looking for a car. The friendliness and competence of the dealership defies all the negative impressions of car dealers and ...

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DealerRater Aug 5, 2021

Very professional! Mark Preston was very professional and attentive! I told him the vehicle I wanted and he jumped right on it! He wasn't pushy and/or trying to make me get something I didnt want! He not only got me the vehicle I wanted but he also got me a great deal! I would definitely recommend Mark Preston for all your vehicle needs!!!

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DealerRater Aug 5, 2021

Service was great , the service consultant, Harvey, was very helpful and answered all my questions and concerns. I would definitely recommend to all my friends and family for any repairs work. Thanks

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DealerRater Aug 4, 2021

I had the pleasure to get my car buying help from Nasira. She was very helpful throughout the whole process. I would definitely recommend infinity.

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DealerRater Aug 4, 2021

INFINITI of Gwinnett is very professional & provided excellent customer service. Nasira, was very nice and provided excellent customer service. I look forward to my next visit.

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DealerRater Jul 30, 2021

Is good clean and the are very professional and nice people I liked everything thanks so much for everything they did to get what I wanted ❤

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Google Jul 30, 2021

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DealerRater Jul 28, 2021

Velko was extremely helpful and always on top of things. He was very patient and gave us plenty of options. He had great product knowledge and made our experience nice and easy.

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DealerRater Jul 28, 2021

Great dealership, very well laid out, & excellent customer service. Mark was amazing from start to finish! Communication was exceptional and he made this process easy.

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DealerRater Jul 23, 2021

He is very professional and helpful. Doesn’t push and explains everything nice and calmly. Never had a salesman like him. Helped me get into a 2018 q50

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DealerRater Jul 22, 2021

Very clean and nicely presented place, nice cars and so far I love my new car, has a lot of nice specs and my first sport car 😜😎 The two guys I dealt with directly thru process were friendly.

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DealerRater Jul 22, 2021

The service was excellent and completed in a timely manner. I look forward to my next visit as I know it will be another pleasant experience.

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Google Jul 22, 2021

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DealerRater Jul 22, 2021

Salesman Mr. Killory and financial officer very helpful and knowledgeable in helping me purchase my new car . I would highly recommend others to purchase their next vehicle at Infinity in Duluth .

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DealerRater Jul 21, 2021

I have been a customer of INFINITI of Gwinnett since 2005, and have always had a positive experience whether Sales or Service-related. Most recently, I had the pleasure of working with Velko Tsvetanov on a vehicle purchase. Though I have always had a positive experience with INFINITI of Gwinnett, the experience with Velko stood out for several reasons. First, speed and accuracy of communication were evident from my first contact. Additionally, it was clear that Velko was really listening to me, and I believe that he was working on behalf of my interests. Most importantly, Velko's trustworthiness and competency were ...

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Google Jul 21, 2021

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DealerRater Jul 21, 2021

It was great customer service from Darryl Ferguson. Every time if i sent email or ask question, he always reply on time with proper details

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DealerRater Jul 20, 2021

It took a while for them to process my paperwork but that was due to the lack of financial personnel available so don’t buy a car on Wednesdays 😉. However, the sales person Badr was good, a bit pushy, but straight forward and appeared to be honest. I am still not convinced that the new Q50’s do not come with jack accessories or a tow hook kit but it wasn’t a deal breaker for me. But the reason for the four star rating is because there was no spare key available for a 2020 model and their desire not ...

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Google Jul 19, 2021

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DealerRater Jul 17, 2021

Tiffani is an amazing salesperson. While dealing with her, we never felt pressured and thoroughly believed she cared more about making sure we got a car we could afford and love rather than making a sale. She took the time to explain details of the car buying process we did not know and answered all our questions expertly. I would highly recommend Tiffani to family and friends looking to purchase a vehicle. She's the best.

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Google Jul 17, 2021

They are great to work with.

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DealerRater Jul 16, 2021

Very good ver good very good very good very good value very good very good very good very good very good very good very g

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DealerRater Jul 15, 2021

Very clean establishment, Nice sales representative, and excellent selection of cars. I was very pleased with my overall experience, but I was very disappointed with the finance person.

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DealerRater Jul 15, 2021

Very nice and helpful people. We were going to return our leased car and we ended up by purchasing a new car. Our sales person was Jana and she was very good

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DealerRater Jul 15, 2021

I would recommend Velko and INFINITI of Gwinnett to any of my friends and family! My husband and I bought our Buick Enclave totally over the phone and online. I was understandably nervous about this, but Velko explained everything about the process in great detail and made me feel very much at ease. He even delivered the car himself right to our home, which was 2 1/2 hours from the dealership! He was very professional but also very personable. The entire process was great! Call him for your next vehicle. You won’t regret it!😊

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DealerRater Jul 14, 2021

I am glad that my search for the car and service I want ends here. Had been looking for sometime. We received excellent service the moment we started conversation with Bader over the car availability. We were bit hesitant when we walk in as we have very bad experience with other dealers like ALM or Loubh ..but it was just the opposite. Very professional, patience, not overly sales man or sales speech. We went slowly on our need and the inventory they have. Exactly in few minutes we were giving test drive. Paper work took some time but Sam was ...

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Google Jul 13, 2021

I always have such a pleasant time at this location! My last visit was no exception! Greg the service manager went out of his way to make sure my service was great from beginning to end! Thank you Greg B!! 😊

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DealerRater Jul 13, 2021

I am in sales and work with others in that role on a daily basis. Velko was one of the most honest, thorough, and insightful individuals that I have interacted with in a long time. He never pressured my wife and me to make a decision that we weren't prepared to make. He asked great questions, answered any questions that we had, and was very diligent in explaining the entire purchase process to us. Buying a car can be a stressful experience, but ours was delightful. Velko provided excellent service and we are thrilled with our experience at INFINITI ...

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DealerRater Jul 12, 2021

I have always had a great experience at INFINITI of Gwinnett. I’ve had four Infiniti’s, purchased my last three here. The service department is also excellent, highly recommend their team.

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Google Jul 11, 2021

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DealerRater Jul 6, 2021

It was a very pleasurable experience. Velko is very helpful, very pleasant, and his product knowledge is fantastic. I would definitely recommend him to anyone.

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Google Jul 4, 2021

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DealerRater Jul 3, 2021

FANTASTIC customer service! The BEST. I will only deal with this dealership even though I have to drive forever to get there.

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DealerRater Jul 3, 2021

Tiffany was outstanding. We worked out a deal on the phone from Iowa. I flew there and even thought flight was delayed 4 hours she still met me at the airport, picked me up, and drove me to a well lit location to inspect the car, take delivery, and sign papers. After the sale she's been invaluable in coordinating warranty service that my local dealer would not deliver. A+++

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DealerRater Jul 2, 2021

Velko was very helpful in our search for the right thing to do. We needed tires on our leased car, but we also knew our lease was coming to an end. Velko helped us explore all the options and pick the option that was right for us. We'll be looking for Velko next time we visit the dealership.

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DealerRater Jul 1, 2021

Everything was smooth in the transition of a new vehicle

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DealerRater Jul 1, 2021

my experience was great, Diego was knowledgeable and very friendly.

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DealerRater Jun 29, 2021

I had a completely pleasant experience from the time I walked in the door and was greeted by Mr. Mark Preston. He gave me the information and the space I needed in order to make an informed decision about purchasing a new vehicle. Mr. Preston did not bombard me with phone calls, but made sure he was available to answer any questions. After praying about the vehicle purchase, I walked out the dealership with a brand new SUV.

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Google Jun 29, 2021

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DealerRater Jun 28, 2021

Very professional and patient which made my car buying experience perfect. Will definitely be back a third time to experience this caring dealership.

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Google Jun 28, 2021

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DealerRater Jun 26, 2021

Hands down, the best car buying experience I’ve had, and I’ve had a lot. Mark is a straight shooter, very transparent and unlike many in the business, works to get the best overall deal for the customer. I’ll be back soon!

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DealerRater Jun 26, 2021

phenomenal, friendly, excellent, clean, tidy, modern facility, convenient, fast, more...

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DealerRater Jun 26, 2021

Mark was super professional and helpful!!! He made sure I was taken care on every way! Happy with my car and the service provided by Mark!

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DealerRater Jun 26, 2021

Mark was very helpful with my 2020 Acura RLX Hybrid purchase. Everything was in time and smooth. Thanks Mark

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Google Jun 25, 2021

The experience was outstanding. Mark was very helpful through the whole process. He made purchasing my new vehicle much easier than I thought it would be. I can't say enough good things about Mark and Gwinnett INFINITI. Keep it up guys.

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DealerRater Jun 24, 2021

Wow what an experience dealing with Mark this week to purchase my new car! I originally called at 6:20 Saturday night. I didn’t realize the dealership was closed. But Mark was there and picked up the phone! He not only picked up the phone he spent time with me on the phone answering all my questions. I live out of state and Mark went above and beyond to get it all done and make it happen! What a great experience!

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Google Jun 23, 2021

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DealerRater Jun 22, 2021

This dealership is top notch. Profesdional, clean and efficient! My Advisor Alyssa Elery was pleasant and provided information on tires without me asking. She was very attentive Well done!

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Google Jun 22, 2021

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DealerRater Jun 21, 2021

Mark was super! He was honest and very detailed in helping me buy my dream car!!!

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DealerRater Jun 20, 2021

I had the best experience of my life purchasing a car. I’ve never seen a better experience all around to purchase a car and I will be purchasing my own vehicle with her Jana every tine I purchase a car. Thank you so much! I love my new vehicle!

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DealerRater Jun 17, 2021

I really appreciate the effort and the honesty Mark show me and my wife. His professionalism made our purchase easy without any pressure. Thank you Mark.

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DealerRater Jun 16, 2021

Velko was an absolute pleasure to work with. Extremely courteous and knowledgeable. I would highly recommend both him and this dealership. In addition, Sam was thorough and descriptive in everything we had to sign. By far the most pleasurable experience from walking in to signing on the dotted line I have ever had in purchasing a car.

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Google Jun 16, 2021

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DealerRater Jun 15, 2021

Velko was very courteous and professional. He took his time to answer every question that we had as well as assist us in getting the vehicle that was right for us. He went above and beyond to make this experience awesome. Thank you Velko for everything.

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Google Jun 14, 2021

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Google Jun 13, 2021

We purchased a QX70 LIMITED three years ago and every time we are here the experience is stellar! Exceptional service, friendly encounters and explanations are always clear.

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Google Jun 11, 2021

The service department at infinity of Gwinnett as been amazing. Specially my service advisor Austin, who has made all my visits to the service department amazing. I feel like he takes pride in his job and does an amazing job keeping you informed and not trying to sell you on products not needed like most people at dealerships. I will continue to bring my vehicle here for all maintenance due to him and the amazing technicians at INFINITI. We will definitely buy our next vehicle from INFINITI due to the high level of customer service Austin has provided. Keep up ...

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DealerRater Jun 11, 2021

Service department was great! Explained what my car needed now and future needs by the point of view of the client not just trying to “sell me”.

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Google Jun 11, 2021

Service was exceptional ! I have been coming here for years! The only place I will ever take my car. The staff is extremely helpful. Very knowledgeable and friendly.


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