Customer Testimonials
Thanks so much Valko. Tremendous customer service, we really appreciated your efforts to help us with our purchase.
INFINITI of Gwinnett was super efficient and didn't waste my time. Everyone is polite and helpful. My service advisor, Elvis, was extremely nice and kept me posted on where we were in the process of getting my car serviced. I didn't have to check with him, as he checked with me. The complimentary car wash had my car looking brand new. They did a great job. I would normally pay $25 or so to get that quality a wash.
The dealership was very accommodating during the purchase of this vehicle. Everything was swift and easy.
Mark Preston is the best!
The dealership and the advisor are all respectful, knowledgeable and caring. I had an amazing experience and time with this dealership and my advisor. Awesome dealership. 10/10 experience
Excellent car buying experience!! Thank you Mirnes, Jana, Nasira and Sam!! I love my car!!
Good
Had a great experience purchasing my new 2023 QX50! Mirnes...Jana...and Benson were great throughout throughout the process! My anxiety was on a 100 and they went the extra step to address all of my questions and eased my mind in this decision! Glad to apart of the Infinity fam!
Had an awesome experience with INFINITI of Gwinnett! They dealt with my anxiety head on and listened to my concerns and matched me with the perfect vehicle! Glad to be apart of the INFINITI family! Mirinos...Benson..and their manager were awesome
I have bought 4 cars from Darryl and will continue to do so. He is always professional and extremely helpful.
Gold Star. The best customer service ever. Will never lease or buy an automobile anywhere else.
We are on our 4th vehicle with Darryl at INFINITI of Gwinnett. It is always a great experience!
Clara is an excellent sales person she really takes her time with you. She is very informative and patient we never felt rushed in choosing what was best for us.
I enjoyed the experience, pleasure was all mine Thanks again. Am currently enjoying my 30th edition😊
I had a great experience with Darryl and INFINITI of Gwinnett. I, at no point, felt pressured to purchase any vehicle. Also, when pictures of the interior were not available, Darryl, personally emailed me with more pictures than was necessary. I will be using this dealership for future purchases.
Mark was a huge help to me when I walked into the INFINITI of Gwinnett Dealership. I had a unique situation that needed a person with experience and knowledge to help me achieve my goals. Mark saw me standing in the showroom and asked me if anyone has assisted me yet. I said no and told him what I was looking for. He knew exactly what I was referring to and away we went. Mark made me feel very comfortable and was 100% honest with me during the entire process. I brought my entire family back the next day to meet ...
The agent named Benson was great, professional. I liked his approach. He made me buy the car
The Gwinnett INFINITI dealership has a friendly atmosphere and the staff are ALL very helpful. As soon as we entered the building we were offered a cold drink of choice and asked if we wanted to sit and cool off after walking around on their lot. It was a HOT day and that was the best thing I could think of at the time...cool off and drink a cold SPRITE. The staff never put any kind of pressure on us at all...they let us tell them our choices and they made it all work! It was like visiting ...
Good customer service
Nasira is great to work with. This is 3rd purchase from this dealership and smooth as can be. Will be back again!
They work hard to get you what you want and where you need to be at on payments
Clara made this the best car buying experience ever. She was very attentive and answered all of my questions. I recommend everyone to give her a call, you will not be disappointed.
Beware: I thought the purchase process of the car went well. Everyone seemed very helpful besides one of the sales managers. Im disappointed at the level of education they provide around new cars and their performance. I had a flat tire over the weekend and wasted many hours waiting on a tow truck because I had no Jack or spare tire. I called the dealership to express my concern and frustration. SALES advised me that the cars are not equipped with jacks and spare tires. She advised the car had run flat tires. She laughed and stated “oh you should’...
Easy to work with - Great Communication. Honest follow through.
Best experience in purchasing our 2021 Infinity QX80. Mark Preston was friendly, experienced, and knowledgeable about all features on the vehicle. We were able to drive into the dealership, Mark walked out to assist us, explained the choices, and able to close all within a short time. Well worth the 5 hour trip to see the vehicle we choose. Mark Preston is the one we will use again. Thank you for all the help. #1 for us.
Every employee we worked with was extremely courteous, listened to our wishes & answered all questions thoroughly. We felt they were honest in their answers and guidance. We were able to purchase a beautiful new vehicle that suits our family’s needs, but with a deal that was fair and solid in this car buying market.
Darryl was very professional. He is also knowledgeable about Infinity vehicles and very thorough in explaining the features to us.
My salesman, Mark Preston, was awesome! I called after seeing the car online and he was helpful, prompt and professional. He was waiting for me when I got there w/ the car ready. After a test drive he went through every detail, answered ALL of my questions and went above and beyond to accommodate my request to return the following day to purchase the Q50. I've bought many cars in my life and this was the fastest, easiest and best experience yet! I was driving off the lot in just over an hour...WOW! He even took me to ...
My all around experience was awesome. I did not feel pressured or rush into making my decision. Mark Preston my sales person made me and my wife feel comfortable and at home explain everything in detail very clearly. Definitely had a great experience.
The sales person lied about the extended warranty being included in the price of the vehicle. I specifically asked 4 times throughout the process if an extended warranty was included in the price and she said yes every time. When I met with the finance manager he proceeded to try and sell me the extended warranty for $3,700. I still take people at their word so this was very disappointing. The finance manager said the sales person was new and she didn't know. That's not an excuse.
Mark and everyone at Gwinnett Infinity were so helpful and a pleasure to work with.
I experienced the most outstanding service I have ever had at a car dealership. Velko walked me through the car buying process with no pressure and answered all of my questions with no hesitation. He was very thoughtful and knowledgeable. I would highly recommend him.
Best experience I’ve ever had a car dealership. No high pressure tactics, fair pricing, and great people to work with. Velko was our salesman, and he went above and beyond. Highly recommend working with him.
Ms.Yerleny was very professional and communicative, it was the best service I've experienced. Would recommend to others!
Mark was very responsive and communicative, every step of the way. He was also very courteous and hospitable during my visit. I would recommend him to anyone I know!
GREAT ABSOLUTELY GREAT SERVICE. From my sales person Mark Preston to the staff were all friendly and welcoming. Mark made my purchase so comfortable and easy he didn’t just rush me into buying a car he made sure I was getting a bang for my buck and that I would feel comfortable with my decision. Overall I was totally satisfied. Thank you Mark Preston and INFINITI of Gwinnett.
Mark Preston and Jan (Finance Manager), were truly awesome and was professional, patient and understanding throughout our buying experience.
Darryl has great customer service and was straight to the point. Thanks very much Darryl
My recent association with INFINITI of Gwinnett sales associate Mark Preston was a very refreshing departure from what has long been a less than positive experience in the automotive sales realm. Mark's a true gentleman and he certainly restored my confidence in my fellow man. He was both sincere and straightforward in his communications with me and handled my purchase of a pre-owned vehicle with the utmost professionalism! Like the car I purchased, he's a keeper! Gerard Starks
Thank you Clara for being so great to me! I bought the car I wanted and everything went smoothly. The finance manager, Goran, was really great and didn't try to pressure me to buy any packsges I didn't want. Thanks for everything!
It's the first time I bought a vehicle without seeing it or driving it. Velko was very easy to work with and answered every question I had. He sent me lots of photos and a couple videos. He was very honest with the condition and kept us updated every step of the way.
I was in and out! Went to purchase a part for my car and it only took 7 mins totally.
In the 50+ years that I have bought cars, Velko is at the top of the list when it comes to a salesman that works for you. He genuinely cares that you are completely satisfied with your purchase. This is my third purchase from INFINITI of Gwinnett.
Our experience at INFINITI of Gwinnett was amazing. Velko was so helpful and really worked with us to find the perfect SUV for our family. We would highly recommend this dealership for anyone looking for a new or used car.
Our experience at INFINITI of Gwinnett was amazing. Velko was so helpful and really worked with us to find the perfect SUV for our family. We would highly recommend this dealership for anyone looking for a new or used car.
Nasira was very patient with me and very helpful. My experience with her was truly amazing!
Darryl was courteous and honest throughout the entire process. He took the time to show us the features of the vehicle.
I had an excellent experience at the Gwinnett dealership. Everyone was professional, attentive and courteous. Mark went above and beyond to ensure my satisfaction..
Love this dealership and the entire team. The experience here is different then other dealerships. Purchased my first car here 20 years ago. 8 purchases later the staff is virtually unchanged. That says a lot. As a customer it’s great to buy where they know your name and remember you.
The dealership was neat and clean. The staff was warm, friendly, and professional. I will visit them again
Best service!
This was my 2nd purchase with Benson and 8th with INFINITI of Gwinnett. I can say enough positive comments. The professionalism and buying experience sets the standard. Other dealerships play games and insult the buyer. This never happens at INFINITI if Gwinnett. That service and respect continues after the sale as well. I highly recommend Benson and INFINITI of Gwinnett.
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We loved our experience at INFINITI of Gwinnett. Everyone was so nice and the lobby of the dealership itself was spotless. We brought our vehicle in for a pre-purchase inspection and the process was easy. They provided a detailed report on the vehicle and made us feel alot better about our purchase. Devyn was particularly wonderful to work with and made our first time at INFINITI a great experience.
Oil change was due just before my trip to Florida. INFINITI offered me a quick turnaround and was out in time to complete other errands
Velko was our salesman who made this an enjoyable experience without any pressure while having incredible knowledge base that was very transparent!
Excellent team and very professional!! 10/10 Loved my experience and my new SUV!
Our salesman, Mark Preston, was fantastic, professional and a joy to work with. The process was smooth and went great. We've made 2 purchases there so far, and hope to do more in the future.
Holy moly, where do I even begin?! My experience at this Dealership was simply mind-blowing, and that's all thanks to the incredible efforts of the wonderful Velco. This guy right here is an absolute legend, a true gem in the world of car sales From the moment I stepped foot into the dealership, Velco made me feel like royalty. Not only did he greet me with a warm smile and a firm handshake, but he also went above and beyond to cater to my every need. If there's anyone who knows how to provide exceptional customer service, it'...
Purchased two vehicles from them! Great service from the Sales and Service Department.
Darryl was great, knowledgeable and polite and made the car buying experience quick and seamless
Mr Velko Tsvetanov was very helpful and informative, the information was very clear, the service was excellent, the purchase was very smooth.
They put me at ease. I did not feel any pressure at all. Everyone was pleasant
Everyone was very helpful/ great to work with - made the decision and process an easy one!
Elvis was extremely helpful. He went above and beyond for me. Highly recommend this dealership and make sure to ask for Elvis.
I got exactly the car that I wanted and Ron provided a great experience!
I recently purchased my second QX60 from INFINITI of Gwinnett. Although I love the cars and find them dependable and with technology that is unmatched, the reason why I returned is the people. Darryl has sold both of the cars and continues to stay in touch and the service department is incredible with Greg and Devyn and many others who have been great to work with over the years. Service and convenience are major factors in my car buying decisions and INFINITI of Gwinnett offers unmatched service with great people!
The staff here is are the best. They always make me feel welcome and at home. They are not pushy, and try their best to get you into your ideal vehicle
Everyone was professional and easy to work with. I am enjoying my car although i thought it was a little pricey.
Great dealership cars are incredible and a very nice selection.clean well lit.the staff was courtious and helpful..made going to the dealership very easy..
Salesman Darryl was patient, informative and very helpful. I had a great test drive and I purchased the car with little hassle
This was my first purchase at INFINITI of Gwinnett and Mark Preston made it a seamless process.
They are awesome! Best place to buy a vehicle! Velko Tsvetanov is a pleasure yo work with. Would recommend him to everyone!
We had the pleasure of working with Velko on the purchase of our new car. From the get go he was very knowledgeable, informative, and made car buying seamless. I knew exactly which car I wanted to purchase so he made sure everything was ready for a test drive and had all the next steps ready to go. I would highly recommend Infinity of Gwinnett and definitely Velko!
Quick and efficient This was the fastest , hassle free car experience ever. Will definitely buy from them again
Excellent customer service , I have purchased 3 cars from this dealership and have received the best deals and best cars
Caleb has great customer service he is very knowledgeable. I had a great experience and feel very comfortable and satisfied with my decision. Caleb was able to answer all my questions and seemed very confident.
I can't say enough good things about Caleb. From the moment I started inquiring about vehicles, he was upfront and honest about every single one. His knowledge and expertise really made me feel confident in trusting his opinion. I've had my fair share of experiences with car salesmen who just want to make a quick buck, but Caleb was different. He genuinely cared about finding the right fit for me. I am so impressed with his professionalism and commitment to customer satisfaction that I will definitely be referring anyone I know in the market for a vehicle to ...
Had a great experience with Caleb, he took the time to explain to us our options on a late Saturday evening. His professionalism really shined. Thanks again, Caleb.
If you are looking for a car, highly recommend coming here! Caleb was very helpful and informative!!
Would highly recommend you ask for Caleb when purchasing a vehicle! He was very helpful & made my experience a quick & easy process with no pressure/hassle.
Bought a car last week. Caleb was fantastic and made the buying experience so much better. 10/10!
caleb was very nice and helpful with buying my first car, i’m very grateful thank you.
Great and smooth car buying process, considering I came out of state. Caleb Weideman assisted me and he was very professional, won't hesitate to purchase a future vehicle from Caleb and this dealership
Great service and nice, sweet sales person, cozy and comfortable place, various options of the cars
Awesome experience! I would definitely recommend this dealership to my friends. The process was seamless and quick.
We had a great experience at Gwinett INFINITI. This is my second purchase. Mark Preston made it easy for us to make our second purchase very professional.
THE best customer service I’ve ever experienced when buying from a dealership. The whole staff is so accommodating. Velko was my salesman and he made sure my car was great, even a month after the car sale. I will definitely be recommending INFINITI of Gwinnett to my family and friends and will purchase here again!
Velko did a SUPERB job and I couldn’t be happier that Infinity of Gwinnett received my business. From the first phone call to the delivery walk thru, Velko is meticulous in every aspect (pre and post-sale) of the process. He is intensely motivated but not pushy, clean cut with a fabulous positive attitude. It’s nice to feel totally satisfied with the purchase for a change. Thank you, Jim McCarthy
Velko was the best sales person who I have ever met in my life. I am very impressed about his explanation in details about the car and his patience for me making decision to purchase my car. Thank you, Velko Tsvetanov!!